tag:blogger.com,1999:blog-2905403271101774964.post8822913110172207600..comments2023-08-25T03:20:57.814-07:00Comments on Telus Mobility Review: Telus MobilityUnknownnoreply@blogger.comBlogger32125tag:blogger.com,1999:blog-2905403271101774964.post-16385283414929449902017-11-18T07:24:05.402-08:002017-11-18T07:24:05.402-08:00I bought a mobile hotspot on a two year plan from ...I bought a mobile hotspot on a two year plan from Telus Mobility and had nothing but issues with it. First month the bill was $85 because you have to do more than just disconnect the wifi, but completely power it off or it just kept allowing connections. <br /><br />Next month the bill was back to $10.50 until it wouldnt power on one day. It was a brick and past its warranty. So I logged in to my Telus accou t and marked the device as missing/stolen to deactivate it. Telus no longer sells this device :(<br /><br />My contract ends Feb. 3 of 2018 so I have been just paying the $10.50 and planned to cancel. Ive tried several times to get through customer service to buy it out just to be on hold forever.<br /><br />Today, however, I get a notification from TransUnion that there was a change to my credit report. Telus, has put a DELINQUENT notification on my credit report for $11!!!! Which has reduced my score by 50 points!<br /><br />Telus apparently counts 30 days not from the due date but from the date they send the bill. I will never due business with Telus ever again. My business cell has been with Bell since 2003 and there has never been an issue. 6 years this delinquent notice will be on my credit file for a device I cannot use under a contract I have to pay to cancel.<br /><br />Never, never ever will I be a Telus customer again.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-38449572807973159362017-10-05T19:25:29.153-07:002017-10-05T19:25:29.153-07:00Oh god..8 years later and Telus still sucks. I le...Oh god..8 years later and Telus still sucks. I left a bad review on this website (ca.2shay.co/telus/), and I think you should do it too! <br />Greetings from VancouverAlfredhttp://ca.2shay.co/telus/noreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-38572013471354490382016-03-16T09:40:24.615-07:002016-03-16T09:40:24.615-07:00One positive thing about Telus employees.
They giv...One positive thing about Telus employees.<br />They give that banjo playing kid from Deliverance someone to look down at...<br /> Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-49184662829475996202016-01-02T13:49:32.747-08:002016-01-02T13:49:32.747-08:00anyone with Telus should go to any other provider ...anyone with Telus should go to any other provider asap, they are the worst i have ever seen. imo get out as fast as you can. they dont care at all and not even close to friendly.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-60911912253980509052014-02-06T13:04:47.847-08:002014-02-06T13:04:47.847-08:00I have had 4 months of crap from this company. I b...I have had 4 months of crap from this company. I bought a new phone because my old one finally shut down and broke completely. Since then I have gone through hell. I've called them over 20 times in 2 months with billing problems (they seemed to think I should put a $200 deposit on a phone I bought outright) they then had me making long distance calls I never made. My bill went up a random $10 for no reason and many MANY other problems. Of all the times I've called I've had 1 enjoyable experience and a week later all the progress I made was reversed. I just now got off the phone with them because my Sim card crapped out.. I was told managers never speak with customers and he could transfer me to a colleague but he wouldn't be able to do anything either. <br />When did companies start to forget if not for us customers they wouldn't have a business at all. Why are we no longer treated with respect or even common decency. I have been sworn at, called names and told I'm a deadbeat... Down right disgusted with this company!Anonymoushttps://www.blogger.com/profile/07672164571349549730noreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-61165863570223932352014-01-29T17:25:43.431-08:002014-01-29T17:25:43.431-08:00Hey, I had a great time reading your website. Woul...Hey, I had a great time reading your website. Would you please consider adding a link to my website on your page. Please email me back.<br /> <br />Regards, <br /><br />Angela<br />angelabrooks741 gmail.com<br />sshttps://www.blogger.com/profile/01465605383587201386noreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-7895697454935432872014-01-10T10:20:01.576-08:002014-01-10T10:20:01.576-08:00Worse waste of time, energy, and MONEY!! worse com...Worse waste of time, energy, and MONEY!! worse company ever! if there was a price they'd win!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-75205170605007872222013-12-05T15:30:55.678-08:002013-12-05T15:30:55.678-08:00I got a cellphone with Telus years ago, my monthly...I got a cellphone with Telus years ago, my monthly fee was "suppose to be $39.99" My first bill was $245, why? I STILL DON'T KNOW! Regardless, I paid the $200 and told them I would send the remaining $45 in a few days.(I had a tight budget back then) They then proceeded to cut off my service that day or the next and sent me a second bill $100+.<br /><br /> I called to explain "again", and then received another bill for $400+ I called refusing to pay those fees and then received another bill for $900. I called them and they said the previous charges were late payment fees and the $900 was because they had been forced to terminate my contract due to late payments. <br /><br /> Flash forward to 2013 I received a "pleasant" call from a collection agent telling me I owe $2,200 due to interest.<br /><br /> I was young then and wish I had been more assertive in confronting them about fees for a service I have never really got to use.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-85873601626594454482013-10-05T16:32:36.349-07:002013-10-05T16:32:36.349-07:00customer service in telus and other organisations ...customer service in telus and other organisations were rude and condescending. i hate it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-27683653200907478412012-11-27T20:08:44.493-08:002012-11-27T20:08:44.493-08:00I was with Bell and they are the worse customer se...I was with Bell and they are the worse customer service ever. I had my phone stolen and was told that I could replace the phone with another at the store. I asked if I can just walk into the store to get the replacement and the lady said yes. I asked her 3 times to be sure and all 3 times i got the same answer yes. So I went to the store and was told that no that I would have to speak to customer service in which I have already have and they would send me a replacement for a small fee. I am paying up my bill and tell them to cancel my plan and not to bother me again. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-44937811093073153092012-11-12T06:11:12.194-08:002012-11-12T06:11:12.194-08:00I hate Telus..they are the sneakiest most horrible...I hate Telus..they are the sneakiest most horrible company ever. My bill has double consistently since I left Rogers. (and I use it a lot less)<br /><br />Thank you for giving me a place to say so. I tell as many people as I can not to go with Telus. They are cheats who will steal any dime they can from you!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-80973648693055835242012-06-27T17:37:00.841-07:002012-06-27T17:37:00.841-07:00I despise Telus. It is a disgusting company. I hav...I despise Telus. It is a disgusting company. I have a blackberry and it is literally falling apart, yet I've done nothing to make it do so. I'm 2 years into my contract and ask for an early upgrade because I can't even type on this thing anymore, and they try to charge me well over 100 dollars to upgrade to the iPhone 4G which is currently being given away for free. Why anyone would sign up with Telus I haven't the slightest clue. Poor customer service, terrible plans, and generally awful company.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-71439989590735922272011-09-06T23:15:28.006-07:002011-09-06T23:15:28.006-07:00I wonder what happened and you are not posting her...I wonder what happened and you are not posting here anymore.real estate philippineshttp://www.century-properties.com/noreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-35722921218054572492011-06-28T09:42:56.732-07:002011-06-28T09:42:56.732-07:00I hate telus. First of all, be warned that when yo...I hate telus. First of all, be warned that when you want to cancel your account, you have to let them know a month in advance otherwise they charge you for it. I didn't know this, so was unaware I had to pay this. So whatever, I just wanted it to be done with so i paid it to telus. Now when i actually phone to discuss it with them, they tell me they don't deal with me anymore and that I have to deal with a money collecting agency. So basically i paid telus money that they would have been able to transfer so this whole situation would have been avoided. but oh wait,nevermind apparently they don't deal with it anymore. because you know, I really wanted to pay something twice. just fantastic. thanks a lot telus.They really do not stick to their sloganAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-54421305876336766642011-05-14T09:27:34.809-07:002011-05-14T09:27:34.809-07:00I'm not so fond of Telus myself and will leave...I'm not so fond of Telus myself and will leave them either in December when my contract expires, or cancel sooner than that. However... a couple of the comments here are absolutely ridiculous. While they pull some ridiculous crap, the customer is apparently not always right, especially when they lack common sense or any real world experience.<br /><br />1. December 24, 2009 poster: Obviously Telus and its competitors do not manufacture these phones. They usually sell you overpriced warranties, but if it breaks down you're SOL unless you bought a warranty with Telus or there's a manufacturer warranty. Why the hell would they have to give you a new phone for free? It's not their mistake.<br /><br />2. Melissa, obviously you've never had a lease or a cellphone contract before. It ALWAYS defaults to month-to-month after the contract period expires, unless one of the parties involves informs the other that they are cancelling.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-85921337630315248372011-04-04T02:50:40.552-07:002011-04-04T02:50:40.552-07:00I appreciate you doing this for the sake of telus ...I appreciate you doing this for the sake of telus customers. This should be able to bring out a community that will awaken Telus incompetency. The more voices speak the more we will be heard.customer call centerhttp://www.magellan-solutions.com/customer-call-center.htmnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-18688456473239671402011-01-28T20:20:13.340-08:002011-01-28T20:20:13.340-08:00I call technical assistance and their response is ...I call technical assistance and their response is "I don't know". ???Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-70888978923012998852010-12-23T22:48:23.461-08:002010-12-23T22:48:23.461-08:00After years of being a telus customer I am going t...After years of being a telus customer I am going to switch very soon, talus has no respect towards its customers. They change their stories every time I call. They offered me a deal and I accepted, ordered the phone and then they denied what they had offered. So now I am not accepting the phone, but they are again changing what they told me in regard to refusing the phone. They told me I am already in a new 3 yr contract which I did not accept. Now it is unbearably difficult to deal with them. I feel like I am talking to these blood sucker aliens who have no reason in life but make us suffer. Every time I ask them to make a clear note in my account so I do not need to explain for 30 minutes and be on hold for another 30 minutes, but again each time I call, it is as if they have no idea. I will never ever do business with talus. I rather pay double but go with some other provider who respect the customers and treat them like human.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-86643097750860852362010-12-23T18:28:08.031-08:002010-12-23T18:28:08.031-08:00OMG, I am having my worset nightmare with telus mo...OMG, I am having my worset nightmare with telus mobility. I have been their costumer for 6 years, they are now chaging all features that I had, they are offering me what they have in their website. Not even considering my loyalty with them and now, everytime I call them, I hear a complete different story. their representatives are rude and terribly misleading. they will never tell you the truth, and just keep holding you on line for hours and hours. Since last week i have been talking to them more than 5 hours just to make sure they are clear about my plan. the next time I call, I have to start over and then I hear a different version. I am so sick and tired of them. They are big fat liar. Charge you extra anytime they can and we have to be always checking our invoice not to be charged for something we never used. They are the worst.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-6078877204627299052010-12-18T17:05:54.229-08:002010-12-18T17:05:54.229-08:00I've just had a three day ordeal with Telus th...I've just had a three day ordeal with Telus that is so long, dealing with so many customer reps with numerous cut offs I can't even be bothered to type it all here. What I do want consumers to know is that I wanted to add satellite TV to the internet and home phone I already had for a 'bundle' because supposedly I would save money and they had a deal with a free PVR.<br />I was told because I am an existing customer (for about 20 years!) I didn't qualify for the free PVR or Xbox. Why is it Telus is so big on giving free stuff away to entice new customers while shafting the long time loyal customers??? Anyway, my brother in law lives less than a block away from me and he was saying how he signed up for a bundle with Telus .... Sat.TV, homephone and internet and he got a free PVR (3 year sign up contract of course!! this company is famous for their contracts) and the rep on the phone said "oh and because your a loyal customer you can also have a free Xbox"<br />I asked him how he qualified since he was an existing customer and he showed me a card he got in the mail that said "Switch to TELUS satellite TV and save $20.00 per month plus get a free HD PVR rental"<br />Well I'm a good customer why didn't I get a card in the mail???<br />So if your like me and didn't get the cute card with the giraffes, here's the promo code STDC31001<br />So when Telus tells you, you don't qualify for a bundle with the free PVR because you're an exisiting customer just tell them you got a card in the mail. Hopefully you won't have to go through what I went through!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-38563423774339010852010-12-16T05:19:09.004-08:002010-12-16T05:19:09.004-08:00M<an telus sucks balls!M<an telus sucks balls!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-7846189625670886492010-10-29T15:47:49.519-07:002010-10-29T15:47:49.519-07:00Just another Telus story:
Thankfully I only have ...Just another Telus story:<br /><br />Thankfully I only have a one year contract with Telus. Each experience I've had with Telus' customer service has been painful. First, they did not show up when they said they would for a TV service install. They were supposed to come between 12:00 and 2:00 pm. The installer came an hour before he was supposed to, when I wasn't home, then didn't leave me a phone message even though he had my number. This left me waiting 8 hours on a weekday for him to show up. <br /><br />When the installer was an hour late, I called customer service. The creepy guy who answered OFFERED ME PORN with no suggestion whatsoever from me (what if my mom had called?). To be clear, I have never purchased porn. He either wanted to make me feel uncomfortable so that I would hang up, or he wanted to see what I was into and talk about it. He also told me that the installer was on his way and would be there within 3 hours. <br /><br />When the installer was 4 hours late, I called customer service again. This guy told me the installer was off at 8:00pm, so he would come by then. He refused to say Telus was doing anything wrong by making me wait 6 hours so far. I said it was clearly poor management to be up to 6 hours late for an appointment. He didn't think so. <br /><br />So I waited until 8:00 pm. The installer called me at 8:00 and said he was already there and it was all my fault. <br /><br />The next day I called Telus and actually talked to a representative that was respectful and concerned about how I was treated. He assured me that it was not Telus' policy to offer porn to unsuspecting customers. He said it was unfair that I had to wait 8 hours, was rudely lied to, and still had no internet or TV. He kindly offered me free services for my troubles. The thing is, he said he could only offer so much at one time. He said, for now, that he would give me one free month of all the TV channels. He made an appointment to call me in one month and extend my services. I was pleased with my treatment.<br /><br />Today is one month and one week from when I talked to him. I called Telus once again and explained my situation. The woman I talked to (Christine) did not believe a word I said. She told me that everyone gets a free month of all the channels when they install a new service. She offered me some movie channels for three months. I told her that I wasn't interested in free stuff, I was wondering if she could put me in touch with the last person I talked to. She said there was no way to find out who that was. Later, she contradicted herself by offering to send him an email. The entire time she was antagonizing; she did not believe any of my story. She indicated that it was pointless for me to be calling. I asked her to send the email to the man in question and then said goodbye. For the record she didn't give me any of the free services.<br /><br />I expected Telus to be late for the installation. I did not expect this outrageous fallout.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-47769008276135542212010-09-20T12:34:50.396-07:002010-09-20T12:34:50.396-07:00date mistake.. it was supposed to be "Aug. 3,...date mistake.. it was supposed to be "Aug. 3, 2010"... but I agreeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-26039532566182231912010-09-20T12:33:27.783-07:002010-09-20T12:33:27.783-07:00Regarding the Aug. 10 posting... you obviously wor...Regarding the Aug. 10 posting... you obviously work for Telus and you're full of crap. Either that or your friends know you're gullible enough to believe whatever bs they tell you. Either way, you're still full of crap.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2905403271101774964.post-67967281978604569932010-08-03T21:01:15.160-07:002010-08-03T21:01:15.160-07:00I actually have found Telus to be the most custome...I actually have found Telus to be the most customer service orientated. I have a friend who works at rogers who says he purposely lies to clients about what they will pay on their bill. Think about that one?<br />Or how about the lack of customer service at Bell...<br />I have a friend that worked at Bell who says that he was trained to give them a 1-800 number to call and not to do any service in store. I find that rather funny.Anonymousnoreply@blogger.com