Telus Mobility Review

Telus Mobility

2009-12-06T16:50:00.001-08:00

Telus Mobility is not Canada's top wireless provider. In fact, if you're looking at Telus Mobility from a customer service perspective, it's actually one of the worst cell phone companies in Canada.

Since I've started this blog, we've grown to over 1500 visitors per month. People visit the site, leave their Telus Mobility comments, and come back to see who else is having Telus Mobility issues. The answer is: thousands of Canadians are sick and tired of being bullied by the seemingly friendly wireless provider.

While Bell doesn't offer the best plans, and Rogers can sometimes be a little bit expensive depending on what promotions might be available, both are a lot easier to deal with in my opinion. I'll be writing more to back this up in the coming days.

Until next time. Stay away from Telus Mobility.

Willy

Telus Tuesdays Half Price Movie Combo at Cineplex

2009-09-29T14:22:00.000-07:00

Telus Movie Combo at Cineplex actually looks pretty good at half price. But, remember it's Telus and Telus Mobility bringing this promotion to you. You get admission, regular popcorn and a fountain drink for half price at Cineplex Entertainment Theatres. Don't let this rub you the right way. That little bunny from Telus will still bite your face off if you get too close. Read through the real complaints and horror stories here at telus mobility review and you'll think twice before reaching out to pet the Telus Bunny.

Telus Mobility Customer

2009-06-18T05:53:00.000-07:00

Here's a Goodie from a Telus Mobility Customer who I think it's fair to say will never be a customer again with Telus Mobility:

I recently received a large bill from Telus Mobility after transferring my numbers to Rogers, due to poor cellphone reception and customer service issues. The bill contained (amongst other charges) a $240 cancellation fee. Upon contacting Telus customer service, I was informed that there were service contracts remaining totaling 9 months between two phones that were on the account (72 month commitment between the 2, 63 months fulfilled).

I requested a compromise for the 9 months remaining, since the value Telus attributed to the 72 month commitment was $400 (their quote to me), I offered to pay back the percentage remaining 9/72 of $400 or $50 total.

The agent refused to compromise - I then offered to reactivate the account in order to payout the remaining contract. They would not take this option either.

Finally, I quoted the more than 11 years (between the 2 phones) that I had been a customer (a telus mobility customer) - and asked was it their intention to make sure I would never be a customer again? The agent commented that they can not do any crediting of these fees.

I then asked if they would like me to cancel my other accounts (home phone, etc) with Telus?

The agent offered to do so immediately if I would provide her the numbers.

It's unfortunate that this is how Telus would treat a long-time customer, happily canceling accounts and leaving a sour taste that will long ensure I will never do business with Telus again.

You can find the original article here:
http://www.complaintsboard.com/complaints/telus-mobility-c9892.html

Telus Mobility folks, there you have it. They treat their Telus mobility customers like nobody else. And, I don't mean that as a good thing.

Willy

Telus Long Distance - Nightmares - Part 1

2009-06-14T10:59:00.001-07:00

I just received this from a visitor via email. Have a read...

AVOID TELUS LIKE THE PLAGUE!

The absolute worst phone company I have dealt with! The customer service wait line is horrendous-- expect to wait for at least 20 minutes to be greeted by snobby customer service representatives who may or may not HANG UP on you (after the horrendous wait time!).

I have a three year contract with Telus, the first two years were fine, however the past few months have been absolutely horrible, and speaking with family and friends-- I am obviously not alone.

I was charged for long distance phone calls that I did not make (I never make long distance nor do I pick up long distance phone calls on my cell phone). After calling Telus to inquire about these suspicious charges, their reply was "maybe you made them and just forgot about them". I didn't want to deal with the absolutely rude customer service rep so I decided to just pay the (fraudulent) $25.00 in LD charges.

A few weeks ago I made a call to Telus to temporarily disconnect my phone for three months as I was going on vacation. After waiting for half an hour for a customer service rep, I asked her how much the vacation disconnect would cost me, and if I could disconnect the service three days from the day I made that call. She completely ignored my inquiries and gave me irrelevant information in addition to INTERRUPTING me to the point where I couldn't help but stop speaking. She eventually hung up on me when I asked for her name and her supervisor!!!

I immediately called back and spoke to someone from a higher department to complain about the hang up; she assisted my call, and told me that my next billing cycle would amount up to $12.00 while the phone is on disconnect. I checked my bill this morning, and it is $52.00. It turns out they messed up my bill AGAIN!!! This is probably the fifth time!

I am NOT looking forward to dealing with the horrendous department Telus likes to call customer service representatives. I'll update you on what happens.

Message Telus Mobility

2009-06-13T13:46:00.001-07:00

Message Telus Mobility:

Milestone 2 reached - 1,000 monthly visitors.

Welcome back Telus douchebags, if you're reading. This little blog now receives more than 1,000 visitors per month. Sadly for you it's true. Last month our traffic rose by over 100%. The funny part is that the telus mobility review blog actually makes money now. I hope this post winds up in a boardroom with your well-paid internet PR fail whales sometime soon.

Since traffic is rising steadily, probably due to your telus mobility customer service representatives pissing off more telus mobility cell customers, I think I'll spend a few minutes now and then to add some content and keep it growing.

See you soon when we're up to 4,000 monthly visitors. I hope you've enjoyed this post which I'll call Message Telus Mobility from now on.

Yours in increasing and persistent Google search traffic,

Willy

Telus Mobilty

2009-06-13T13:29:00.001-07:00

Read this before you visit Telus Mobility. Oops, you spelled Telus Mobility incorrectly. You typed in Telus Mobilty. Seriously though, we think you should probably visit some other website. First, though have a look around the blog. I'm sure you'll find a good reason not to sign up to become a telus mobility customer.

Telus Mobilty aka Telus Mobility for those who can type (sorry!) is just a plain bad idea. Really, I'm not just trying to be a jerk. Do your research before you invest in a 3 year plan. You will thank me one day that you haven't been locked in to Telus Mobility crying yourself to sleep.

Telus Mobility CA

2009-06-13T13:05:00.001-07:00

Here are a few stats for telus mobility ca. I'm not sure why you would be searching telus mobility ca, but I thought I'd share this with you in very virtuous hopes you'll read the rest of the blog posts. The posts just might save you a lot of heartache and money:

Some useless traffic information:

Traffic Rank Alexa Traffic Rank - 909,305 - measures the website's popularity

Avg. Time on Site Time on Site - 2.6 min/day - measures user attention.

31 - Sites Linking In - this isn't many, Telus Mobility CA better hope we don't actively start accumulating links. :)

This is the Alexa traffic rank for telusmobility.ca:
7 day avg -
1 month avg 5,959,247
3 month avg 909,305
3 month change 342,894

This is the Percent global pageviews for telusmobility.ca:
7 day avg -
1 month avg 4e-07%
3 month avg 0.000004%
3 month change -36%

This is the Percent global Internet users who go to telusmobility.ca:
7 day avg -
1 month avg 0.000007%
3 month avg 0.000094%
3 month change -39%

This is the percentage of visits to telusmobility.ca that consist of a single page turn:
7 day avg -
1 month avg -
3 month avg 44.6%
3 month change -9%

This is the Daily pageviews per user for telusmobility.ca:
7 day avg -
1 month avg 4
3 month avg 3.3
3 month change 5%

This is the daily time on site for telusmobility.ca:
7 day avg -
1 month avg 5.5
3 month avg 2.6
3 month change -3%

This is the percentage of visits to telusmobility.ca that came from a search engine:
7 day avg -
1 month avg -
3 month avg 10.7%
3 month change -4%

Telus Mobility Number

2009-06-13T13:00:00.001-07:00

Here's one about a Telus Mobility number. Really I should say here's how Telus Mobility did a number on him:

As a Telus customer for almost a year, I am very unhappy to say that my phone has consistently been giving me a lot of problems with reception, battery life, display problems, and sometimes I don't even receive calls or messages. When I called Telus on Tuesday July 4, 2006 for the first time, I was put of hold for 15 minutes until I finally hung up. Later that day I called again and talked to another representative, Carol. I told her the problem that I was having and explained that I had already sent the phone to be repaired once before with the same problems recurring.

This cellular phone is under warranty and I am regretting having a Telus phone, I would like someone to review this complaint. As a paying client, I feel as if my concerns are not taken seriously, please get back to me with respect to this urgent matter. If I did not need the use of a cellular phone, I would not have purchased one, I am a very, very unhappy customer.

You can read the original telus mobility complaint here:

http://www.complaintsboard.com/complaints/telus-mobility-c517.html

Telus Internet

2009-06-13T12:48:00.000-07:00

Does anyone know anything about Telus Internet? In Ontario, people are primarily dispersed between Bell and Rogers. I would be very interested to know what people's experience with Telus Internet has been. I would expect the customer service is terribly similar to Telus Mobility customer service which is of course almost criminal, if not fully criminal in my opinion.

Feel free to comment about your Telus Internet related experiences. We welcome all feedback regarding Telus. ;)

Telus Mobility

2009-06-13T12:28:00.000-07:00

Telus Mobility is one of Canada's largest mobile phone networks. Telus Mobility is also known by many for it's extremely poor customer service. So, if you're considering a telus mobility phone be careful.

Telus Mobility plans are competitive (like the telus flexible share plans), and often sound good on the surface, but if you've been around the block a few times, you know that it's all about customer service. Sure telus mobility phones are nice; they carry some of the best handsets on the market exclusively. Be aware though, if the my telus mobility system creates an error on your telus mobility online bill, they are not going to change it. Even if you can prove beyond a reasonable doubt, be prepared to be treated with disdain. This is my experience, and many others' too. If you're wondering just do a search online for: I hate Telus. There's over 93,000 results.

If you're not a Telus Mobility customer yet, check out fido.ca. Fido is likely the best carrier for the average consumer. Quite simply their plans and customer service are far superior to what you'll find at Telus Mobility.

If you are already with Telus Mobility, you can always port your telus mobility number over to another carrier. This would be my honest recommendation.

Telus Mobility Public Relations - NARCs

2009-04-16T06:48:00.000-07:00

I just saw this nice comment by anonymous Mike, maybe like Telus Mike? Ok, that's just a conspiracy theory, but really! Come on - what self respecting Netizen leaves a comment like this (short, to the point, well-written, dripping with Telus Mobility Advertising lingo)...

Mike wrote:

"Telus is a great company, I just resigned for a 3 year contract with all the usuals. unlimited text,250 daytime minutes, unlimited evenings/weekends and bundle 12. Next time i'll ask for unlimited data for free."

and Bundle 12!? Sorry Mike, you're a douche - what agency do you work for? Telus PR people, please sprinkle more comments like this. They make this blog much more fun to keep up to date.

MyTelusMobility

2009-04-16T06:25:00.000-07:00

MyTelusMobility is a portal made by Telus for Telus Mobility customers to personalize and gain access to key services within their Telus Mobility account.

I bet they invested a lot of money on myTelusMobility. I know I'd want to steer people away from their telus mobility customer service representatives who, in my opinion, are the worst in the industry.

Now if MyTelusMobility was good enough so that you never had to speak with a telus mobility customer service representative, that would be amazing!

My advice - if you're stuck with Telus Mobility and you can't get out, go register a mytelusmobility account and hope you never have to speak with anyone live.

Watch your bill closely though, a little bit of research online will show Telus overcharges people with no remorse. If you're new and considering Telus Mobility, I suggest you do your research and scour Google for people's experiences with Telus. You just might change your mind.

Telus Mobility Customer Service Sucks

2009-04-08T18:01:00.000-07:00

Anonymous just put this comment on 12 of my posts, so I figured I'd dedicate a whole post to him/her! Cheers Anonymous!

telus mobility is the worst company ever to deal with ... there customer service is horible, they put people on the phone that has mental problems to deal with .. there is never a manager around to talk to ... I do not know why I stayed with them for so long ... over 15 years ... everytime I write a ba post they DELETE IT ... but I just signed a three year contract with them and had problems for 3 month with my phone and the features on it .. when I talked to 6 different people asking for a new phone .. they tell me that I signed the contract already and they can't do anything for me

New Telus Mobility Milestone - 500 visitors per month

2009-03-19T19:47:00.000-07:00

Dear Telus douche bags,

In case you're wondering this blog receives about 500 visitors a month right now. It's not a lot, but you know what, it's growing consistently every month at a rate of 5%. Interestingly, it grows whether or not I write new posts because you keep fueling your own fire by pissing off nice people who are more than happy to contribute their genuine Telus Mobility comments.

If you look at this site as counter-advertising, it's costing you about $125 dollars a month (500 visitors per month @ $0.25 per visitor). Over a five year period ,without taking any growth in to consideration, that's $7,500 dollars - about 10x more than the money you took from me.

I think I can speak for everyone here. It gives us a warm fuzzy feeling.

Cheers,

Willy

Telus Employee

2008-04-17T09:02:00.001-07:00

Hey, this guy must be a Telus guy. Don't say I don't give Telus a voice on my blog!

Some guy's response to the post below:

What the hell are you talking about, whoever told you that should be fired. Your phone has a warranty for 1 year and it will be honoured in that manner unless the phone has physical or liquid damage in which thats your fault not Telus RIGHT!! You customers dont seem to get that if you drop the phone in liquid or you run over your phone or whatever kind of physical damage you do to it its not covered under NO warranty what so ever.

Im not saying this is the case with your phone, that phone model has several different issues with it and you seem to be having the worse luck with phones. Keep in mind its an electronic device, they have problems like everything else has problems, they are not made perfect in which every single customer thinks cell phones are made just perfect! I deal with this kinda stuff everyday and when I sell phones to my customers they are made aware of this before they sign a contract.

http://www.cellphones.ca/forums/discussion/3296/telus-sucks/

Telus Phone Warranty

2008-04-17T08:57:00.000-07:00

Telus customer service doesn't care. Here's another good read:

Couldn't agree more. My daughter signed with Telus less than 90 days ago and so far has had the phone replaced twice and now the third phone is in for repair the second time (Same model LG8100). I was told by one of their customer client staff that even though the phone has a one year warranty that Telus can say they will not honour the warranty and that my high school daughter will have to buy a phone at full price or pay out the remaining contract. I was also informed that the phone (the one with Telus stamped on it, came in a Telus box and was paid for at a Telus store) is not their responsibility!

http://www.cellphones.ca/forums/discussion/3296/telus-sucks/

Telus Cell Reviews

2008-04-01T05:51:00.000-07:00

It's starting Telus...Right now we're ranked #1 in Google for the keyword Telus Cell Reviews. Yeehaw!

Telus Mobility Plan - Free Evenings and Weekends... NOT

2008-03-31T10:18:00.000-07:00

Fresh from a search on Telus Mobility!

By: Andrew Muir

The Future is Un-Friendly: Why TELUS Mobility Sucks So Hard

Recently I’ve had a bit of trouble with a company called TELUS Mobility. For those of you who don’t know, they’re a cellular provider here in British Columbia, and they suck balls.

I’m on a 3-year plan with them. I have always had a contract that includes free evenings and weekends. The problem is that they changed the details of my contract without telling me, and as a result I was being chargedfor my evenings and weekends. My bills were soaring from an average of $45/month to $120/month. It has taken several months and many phonecalls to even begin scratching the surface of the problem. I eventually figured out their mistake, and insisted upon being reimbursed. I have yet to receive their statement of how much financial restitution I will receive. But you know what? The money isn’t even the point.

The point is that cellular providers are committing highway robbery. Companies are supposed to serve the greater good of society by providing a reliable service at a reasonable price. As consumers, we should have control over the market. When did we begin accepting their terms so helplessly? My friend Jason was charged a $70 “Convenience Fee” just because he bought a phone from a friend and switched over. Luckil he had the gall to get it back, but what about the people who are too meek to stand up for themselves? Is that ethical? And where does that $70 go? It doesn’t take much labour (or a great deal of resources) for TELUS to make the switch. That $70 is pure profit, and it goes straight to funding fat bonuses for TELUS’s overpaid executives.

Well the jokes on them. One by one people are gonna just get more and more pissed off, and eventually they will either switch to another mobile service, or abandon their cellphones altogether. At some point we have to ask ourselves whether or not cellular phones are really so necessary, and whether they are actually worth the astonishing amount of money that we tend to pay through bullshit hidden fees. Eventually people will get too frustrated with their careless customer service, and they will just give up and switch to alternative means of communication (VoIP for example).

So I’m going to do my duty to the cellular market. I’m switching providers when my shitty contract is up, and I recommend to all my friends and family to stay away from TELUS Mobility. I have had too many problems with their service, and I’ve spoken to many other customers who have had similar complaints. I find their “voice recognition” customer service hotline creepy and unhelpful. Their dealers are slimy,deceitful and incompetent. Their “future is friendly” ad campaign with the cute animals insults my intelligence. Also, their products and packages downright suck. Don’t buy anything from TELUS!! And if you find that the other cellular providers are the same, then use a payphone. I swear, if they don’t clean up their acts, their business will only suffer in the longrun. Consumer satisfaction is the guiding force of the market, and by ignoring this they are alienating themselves from the market in a significant way.

http://alertedeye.wordpress.com/2007/01/24/the-future-is-un-friendly-why-telus-mobility-sucks-so-hard/

New For your Telus Cell Phone Plan - TelusLUB

2008-03-29T07:43:00.000-07:00

Telus Mobility - Greed

2008-03-26T05:04:00.000-07:00

Yikes again! I wish there was something more we could all do after Telus abuses us. Read on...

After being talked into trying multiple 'plans' with Telus Mobility, none of which reduced the monthly cost compared to a landline, I called in July and cancelled my account.

When I got yet another statement in August, I called twice that month and was told I was supposed to talk with a 'cancellation team' and that telling the customer service agent I reached after waiting in a 'cue' for about 30 minutes was insufficient to cancel my account.

When I paid my July statement in August, however, I was charged a $30 'reconnection fee', which I questioned since I was told the account wasn't cancelled.

I have also received statements in September and August although I haven't used my cell phone since July.

The Telus Mobility representative I dealt with during one to two calls in August literally had me in tears and at that point I literally had to ask him to put me in contact with the 'cancellation team' in order to cancel my cell phone service.

I haven't used my cell phone since July, but the company will be referring my account to a collection agency and affecting my credit rating.

I have had a land line account with Telus for decades. I've never been treated like this by any other service company.

The customer service agents aren't there for customer service; they're marketers trained to technically keep the customer on the hook for more charges.

I have no option but to contact the CRTC about my experience; and I have no doubt that I am not alone. The class action suit regarding the 'Access fee' I've been charged for the years I had my cell phone account are but the tip of the iceberg.

Telus Mobility in my experience is synonymous with corporate coercion and greed.

http://www.complaintsboard.com/complaints/billing-and-harassment-after-cancellation-c31197.html

Telus Mobility Phone Plan - Rip Off

2008-03-26T04:58:00.001-07:00

I thought I'd pop in and share another story. Yes Telus, this blog will keep on going until you do something about your cusotmer service. Readers, enjoy!

I had a 3 year service contract for private cell phone with Telus Mobility. The contract ended and I started using a cell phone through my office so no longer needed my private line. I called to cancel the private cell was told by customer service to: give the account to my kids so they would be safe, give it to my parents so they could be safe, neighbors, etc.

I was then told it couldn't be canceled because I was in the middle of a monthly billing cycle. They continue to bill me for 2 months until I called then back and told them I was not going to pay for a cell phone I canceled and was not using. They told me they would just send the account to a collection agency if I didn't pay, which they did. They threated me with destroying my credit rating. I'm still getting harassing calls for the $40 almost 2 years later. They can get the money when they pry from my cold dead hands. What a horrible way to treat customers. I will never do business with them again.

http://www.complaintsboard.com/complaints/continued-billing-after-cancellation-c26309.html

A Shortie but a Goodie - Telus Mobility

2008-03-21T16:32:00.000-07:00

I don't think this one needs an introduction:

I hate Telus.

Just got a bill for $245 because their system was messed up....spent 40mins on hold on the phone...long story short...I have HAD enough!!!: flamemad:

How do I get out of the contract!? I have 6 mths left but my fiance (we're on a family plan) has another 2 years!!!

HELP!!!!!!!!

http://cellphoneforums.net/telus/t264061-i-hate-telus-help-getting-out-stupid-contract.html

Disgruntled Telus Trooper

2008-03-21T15:55:00.000-07:00

This isn't the most credible story, but it's an interesting one. It looks like Darcy was going to get fired. In all honesty, I'd probably fire him too. At least his heart was in a good place. Please excuse Darcy's spelling and grammar. Enjoy.

darcy shawchek wrote:

I HATE TELUS I sell cellphones for telus at avu in bc there lying cheating bastards that mislead even there own cell selling pawns. About 1.5 months ago i sold a 580 aircard to a guy with the conect megabyte 100 unlimited plan and told him it was unlimited as the plan brosure clearly stated. the guy came back to the store frantic with a 14000.00 internet bill telus told him his limit was 250 megabytes and he was to pay at least 50% of the bill in order to keep his good credit rating.
the realy bad thing and themost dishartening thing is that on the plan brosure beside the stated (UNLIMITED) is a minute #1 wha the hell is it? Well if you flip the brosure over it says in very fine print “TELUS Mobillity reserves the right to limit usage to 100 megabytes per month” quote unquote.
those misleading money grubling loosers care more about screwing thier customers than coming up with a technology to allow there customers to use there product without blind faith.
some devious prick admin thought of this intentialy to rake in the millions and most likely got a huge cut
and im the stupid blind arse that caused it. not to mention that i also sined a good freind to an aircard for the same purpose. the 14000.00 was for the use of the aircard to play an online game called “world of war crack”
an extremely addictive online game that can easily be played on a dial up modem. half of 14000.00 hardly seems fair and if you sell a product for internet usage you should be able to use it especialy for 100.00 a month for a crappy slow internet connection.

Posted on 05-Oct-06 at 1:26 am | Permalink

darcy shawchek wrote:

if any body has any help fo me in abling me to revolt against telus feel free to email me at dr.shawchek@hotmail .com

Posted on 05-Oct-06 at 1:29 am | Permalink

darcy shawchek wrote:

please remove my coments, i fear my employment if it isnt removed by tomorow

http://www.grandinite.com/2005/08/23/hate-telus-vent-here/

Score: Us 1 - Telus 0

2008-03-21T06:09:00.000-07:00

We launched a Google campaign 2-days ago on Telus and Telus related keywords to market our blog. Of course, Telus wasn't advertising on the word "Telus". I mean, why would they, since they already show up all over the first page of natural results. It would be a total waste of money.

Today, 2-days after we started, Telus is advertising on "Telus" and seems to be upping their bids. To start, it was only $0.12 per click. It looks like Telus has upped their bid to more than $6.00 per click! - Score!

Way to go Telus, now you're paying $6.00+ a click to talk to customers who are already on their way to seeking you out. Let's multiply that $6.00 click by a conversion rate of 1% (which is pretty good online). These customers would cost you about $600 each. Even if Telus is only buying 10 clicks per day at $6.00 each, their new campaign would cost them $21,900 for the year. I hope you took your SEM guy out for lunch after this brilliant move. You're not buying 100 clicks a day are you? - Ouch!

Now our little ad campaign shows up randomly throughout Google content channels on strategic keywords. Happy hunting. There's about 20 meaningful Tier-2 search engines too we're now trying out.

Cheerio,

Willy

Enjoying Your 3-year Contract?

2008-03-20T09:19:00.001-07:00

From the Telus Sucks group on Facebook. Too true.

http://www.facebook.com/photo.php?pid=23109&o=all&op=1&view=all&subj=2224861077&aid=-1&id=1071125584&oid=2224861077

Telus Mobility Review on Google

2008-03-20T08:56:00.000-07:00

It will show up every morning in Google, until the clicks run out for that day, indefinitely. Pretty, isn't it. :)

Mmmmm Telus gets "Madkasted"

2008-03-19T13:42:00.001-07:00

Sweet! Now you can distribute all of our stories with the touch of that cool green button on every post. Mmmmmm, let the Telus stories flow. I think I'll Digg a few just for fun; it feels so good.

How Telus robbed me for more than $700 (In my Opinion)

2008-03-19T12:14:00.000-07:00

When Amp’d mobile, powered by Telus, was introduced I was thrilled. I signed a 3-year contract for the sexy MotoQ with an End the Boredom 125 (ETB 125) plan, including unlimited Data, and Amp’d premium multimedia services like streaming Much Music. I even received a free slingbox to get unlimited streaming cable TV on my MotoQ. This sounds amazing right? It was, until Amp’d went bankrupt only 2-months later, and I realized Telus is (in my opinion) the most evil company you can possibly imagine.

Here’s what happened:

Telus announced the AMP’d plans would no longer be available. I thought, “that sucks, but it’s not Telus’ fault. They can’t provide services they don’t have access to”. Telus Mobility called and offered me several nice incentives to sign another contract and choose another plan. They even offered to give me another free phone and pay for the accessories I purchased previously.

I listened politely and reviewed my options. Unfortunately for me, there weren’t any new plans that suited me. I purchased the phone and ETB 125 plan because of the AMP’d multimedia enhancements and data plan. Telus wasn’t offering anything similar. I declined their offer for a new service. The kind lady on the phone mentioned that I should choose a new plan because if I didn’t, my phone would eventually be disconnected from Telus, but in the meantime Telus would simply charge me for the minutes I was using.

"I said I'd be happy to pay for the minutes I use"

That doesn’t sound so bad right? Wrong, begin Evil Part 1:

Evil Part 1 – We will continue to charge you for services we’re no longer offering which were the ones you signed up for

Telus charged me the entire monthly fee for the ETB 125 plan which they were no longer offering over multiple billing periods. So, I was charged for Premium multimedia services which were now disabled on my phone. To give you an idea, the ETB 125 was ~$137.50 per month, while the bill for the minutes that I used on a comparable Telus Mobility plan was ~$40.00 per month.

When I called Telus customer service repeatedly to talk about this, the woman on the phone contemptuously told me, “you should have chosen another plan, and you wouldn’t have this problem”.

To make it worse, Telus wouldn’t credit my account for the 3-months of free ETB 125 service they were supposed to provide, which was clearly written on my contract.

The woman on the phone said “There was never such a promotion”. Pulling out my hair, I politely offered to fax her my contract, since she was unwilling to go and find it. Honestly, I don’t even think they kept their Amp’d contracts.

I couldn’t get anywhere with this woman, nor any one of her belligerent “same response” clones during any of the other calls I made. So, I decided I’d try again later.

Later, I was in full dispute mode because now Telus was asking for upwards of $500. After being forwarded to a new special Amp’d support team (which in my opinion was a special task force assembled to minimize Telus’ losses on the bankruptcy, and to squeeze out former Amp’d customers who wouldn’t drink the Telus “Kool-Aid) I asked for a detailed copy of my bill.

Why were these people so mean? I actually found out later, from an inside source, that Telus actually has an A and B designation for customers. He said Telus trains their service representatives to treat B customers differently, and differently for me meant with great contempt.

“We don’t mail out AMP’d bills. They are only available on the ampd.ca website,” said Liz with a voice so Icy it felt like getting a freezing needle in my eye.

Well, I responded “The Amp’d website has been shutdown because the company is bankrupt, so how would you suggest I get my bill so that I can feel comfortable that the $500 you're asking for is the right amount?” She said she could send it to me, but nobody at Telus would discuss the amount with me.

“She said I could either pay for the alleged amount, or be taken to their credit agency where my credit would be ruined.”

She wouldn’t give me an employee ID number or her last name. Surprise Surprise. She also wouldn’t transfer me to up, sideways, down, or diagonally to talk to anyone else about my bill. She also didn’t care that I was still being charged for AMP’d services they could no longer provide because “I had a chance to sign-up for another plan”.

So basically the Telus message was “Sign up for a new plan because we can't provide your old one. If you don't cooperate with us we’ll overcharge you for your phone. And, if you don't do exactly as we say, we'll ruin your credit”.

Knowing a fair bit about basic contract law, I figured eventually I’d find a way to talk to a rational person at Telus, or win out in the end because no party in Canada can materially alter their consideration in a contract and force the other party to comply. It’s called a breach which terminates the contract –even if you’re Telus. What I didn’t know, is how truly evil Telus can be.

Evil Part 2 – We demand payment for the incorrect bill we’re not willing to review AND a $700 dollar termination fee for the 3-year contract we (Telus) can't fullfil.

At this point, I’m at Met Credit, their credit agency. At first they said the same thing as Telus “pay or we’ll ruin your credit”. After explaining the entire story, I actually found my contact there willing to help me out. It’s scary that the credit agency team was nicer to me than the Telus team – even when I was still a customer.

I still didn’t have a bill so Met Credit asked me to try and get it again. Interestingly, I could talk on the phone with Telus representatives and they would rattle off everything on their screen to the smallest detail, regarding my account, but none of them would send it to me, so that I could consider making a payment. I must have spoken to 8 people over the course of a week. Every time I asked for the bill, i was put on hold. Afterwards, the person i was talking to came and said in a small uncertain voice "Sorry sir, I cannot send this bill to you". Ludicrous.

Later I understood it was partly because nasty Liz wrote on her computer that I’d declined her offer to send the bill to me. Of course, the rest of the context of that call wasn’t “noted”. It’s funny because the Telus contract says you don’t owe Telus any money until you receive an invoice. I shared this clause with Metcredit and my guy agreed.

Since I had never received an invoice because the amp’d.ca website wasn't live, they eventually sent me an invoice, after we (the metcredit contact) and I pushed.

The “not so funniest” part was that the detailed invoice, after a month of trying to get it, wasn’t a detailed invoice at all. It contained two lines. ~$500 (plus interest) for the plan I wasn’t using, and now an additional ~$700 (plus interest) for a termination fee!

Quickly I was talking to the general manager of Met Credit. He offered to help me talk to Telus about what went on. After he forwarded my story to some unknown person at Telus, their official response went something like this:

“Since you had a chance to pay for your bill and declined to have it sent to you, and because you didn’t want a new plan, we’re charging you the $500 amount, and a $700 early termination fee.”

Remember, the $500 was a bill charged based on a premium plan they weren’t even providing me over the billing period, and the $700 dollars was a termination fee for a 3-year contract they could no longer fulfill.

Near the end of this whole nightmare, I wrote an email to Telus and MetCredit letting them know that if they made any alteration to my credit while knowing about what really went on that I would take action. They read the email and responded.

MetCredit promised that my credit would not be altered while we were researching my account. Unfortunately, my first contact moved to another division during a crucial 7-day time where Metcredit automatically affected my credit. My account slipped through the cracks and was damaged.

With no other option, shamefully I paid the full amount, including the (in my opinion) illegal ~$700 charge. I thought any damage to my credit, however small, was not worth the $1,200 I should have witheld from Telus until they agreed to ratinonally determine what I should pay them.

So Telus, here we are. I thought about taking you to court and representing myself. But, then I realized you have lawyers, probably an army of them, on retainer just in case one of the customers you victimize actually has some fight left in them.

I don't think winning my money back in court would affect any change in your policies. Further, the amount of time it would take to get it done wouldn't be worth the effort. I think this is what you usually count on.

Canadians will learn how you treat your customers. Maybe someday you will learn to treat them with some respect.

Telus - $ 438.05 in unauthorized charges withdrawn from savings account

2008-03-09T15:58:00.000-07:00

Telus Mobility, way to go again. Turn up the power on those fluffy bunnies so we keep buying your phones...

RE: Telus - $ 438.05 in unauthorized charges withdrawn from savings account

In April of 2003 I noticed an unauthorized withdrawel of $100.00 from my savings account. My bank informed me that I had set up a pre-authorized payment schedule with Telus. Since I had in fact not set this up with Telus I asked them to refund my money and research this.

Turns out Telus had keyed another customers bank account number incorrectly. The money was withdrawen from my bank account and directed to credit another Telus customers phone account. Over the next five months I tried unsuccessfully to correct this error with various Telus departments including customer care, credit services and Telus' online help self service feature.

Telus played the blame game. My bank had erred, Telus Mobility had erred etc. I was on hold for just over a grand total of seven hours during the five month period and heard the comment "I don't know how this could have happened" a total of eight times. My bank attempted to correct this twice during this time by contacting Telus directly with no result. After a total of $438.05 had been withdrawen from my bank account I chose to take more drastic measures.

I cancelled all premium Telus phone services, my Telus high-speed internet service, my Telus dial-up internet service and my two Telus cell phones. Fourty-eight hours later Telus found and corrected the problem. Too late now as you will notice I now have an AOL e-mail address and Telus has lost about $1600.00 a year in telecommunications business with me.

http://www.complaints.com/september2003/complaintoftheday.september15.1.htm

Telus Cancellation Fee ?

2008-03-07T18:21:00.000-08:00

56 days ago by Lorraine Usselman [send email]
My Telus T.V., Phone, internet was cancelled on Sept.18th because I was moving to B.C. They told me there would be a cancelation fee of $450.00,Which was fine. When I got out here I received a bill of $450.00, which included the rest of what I owed on my bill. A week later I got a bill for $800.00 So I tried getting a hold of someone to talk to, which took me forever. Finally I got a hold of someone and they told me that with all the disconnection fees and with my last bill that it did come to $800.00 and some. Which is a crock of do do. I will never go to telus again. !!!!!

http://www.complaintsboard.com/complaints/telus-mobility-c517.html

Telus Mobility Complaints ?....No way!

2008-03-07T16:12:00.000-08:00

Wow,

I'm on a roll today. Telus Mobility Canada, you've really outdone yourselves. Complaints.com has over 57 complaints about Telus. Mmmmmmmm have a look and share the goodness:

Telus Mobility Complaints

Still thinking of going Telus? Keep reading...

Telus Mobility Customer Service Scam Footage

2008-03-07T15:47:00.000-08:00

This guy must really hate Telus. Here's the link to the video below:

Telus Mobility Customer Service Scam Video

I wonder if I'll ever run out of Telus Mobility horror stories to post...I doubt it.

Express Yourself Telus Can't Hurt You Again

2008-03-07T12:57:00.001-08:00

Questions About Trademark

I want to complain about a company. Can I use their name and logo? Yes. While trademark law prevents you from using someone else's trademark to sell your competing products (you can't make and sell your own "Rolex" watches or name your blog "Newsweek"), it doesn't stop you from using the trademark to refer to the trademark owner or its products (offering repair services for Rolex watches or criticizing Newsweek's editorial decisions). That kind of use, known as "nominative fair use," is permitted if using the trademark is necessary to identify the products, services, or company you're talking about, and you don't use the mark to suggest the company endorses you. In general, this means you can use the company name in your review so people know which company or product you're complaining about. You can even use the trademark in a domain name (like walmartsucks.com), so long as it's clear that you're not claiming to be or speak for the company.

Can I use a trademark in my blog's name or in the title of a blog post?

Yes, if it is relevant to the subject of your discussion and does not confuse people into thinking the trademark holder endorses your content. Courts have found that non-misleading use of trademarks in URLs and domain names of critical websites is fair. (Bally Total Fitness Holding Corp. v. Faber, URL http://www.compupix.com/ballysucks; Bosley Medical Institute v. Kremer, domain name www.bosleymedical.com). Companies can get particularly annoyed about these uses because they may make your post appear in search results relating to the company, but that doesn't give them a right to stop you.

http://w2.eff.org/bloggers/lg/faq-ip.php

Telus Mobility BC

2008-03-07T12:36:00.000-08:00

Wow would this ever be tough to swallow:

I had a contract with telus mobilty for three years. My phone broke after 2 and a half months, so they were "kind" enough to set it up so calls from my phone would be forwarded to my new number. My contract expired in dec. and they continued to bill me. When i phoned them they informed me that i was supposed to call them to cancel my service, and that i was supposed to know this already, even though they addmitted that they do not send customers any info informing them that they must do so.

They would not give me a refund because i had the automatic call forwarding on that they set-up for me, regardless of wether or not my phone was active. funny how i always thought that getting billed for something that you did not want, agree to, or get was a scam, but they claim it is done legally. gotta love the laws.

Timo

kitchener, British Columbia

Canada

http://www.pissedconsumer.com/consumer-reviews/wireless/telus-mobility-complaint-%11-consumer%11wireless-2003011148317.html

Telus Nightmare

2008-03-03T19:13:00.000-08:00

Now this is simply chilling...

We have just finished a one year ordeal with Telus and one of their collection agencies. We were informed last February that my husband had a $6,000 debt with Telus that was from Jan 2002. We moved so he phoned for a new phone number. We had never ever been contacted by them previously regarding this debt. We had been harassed and abused by the collection agency and Telus staff while trying to fight this and obtain what proof they had to seek payment from us.

We never rec'd any proof to this day. In November the debt was put on my husbands credit report and once we found out we filed a dispute with credit reporting company. Since this we now have a letter from the collection agency saying that my husband is no longer responsible and he had called Telus where they have told him that they do have a different name and signature on file for the contract and account in question.

How can they get away with doing this to people. If we werent strong enough to fight as best we could and not be strong armed into paying it, we would be totally screwed by Telus.

Kim and Don F

B.C.

http://www.complaints.com/directory/2005/february/3/19.htm

Telus Sucks on Facebook

2008-03-03T18:42:00.001-08:00

I was wondering... how is Telus faring on facebook? What a suprise, there are pages and pages of anti-Telus groups. The largest one, called Telus Sucks, has more than 400 members. You can visit these pages here:

http://www.facebook.com/s.php?q=hate+telus&init=q

http://www.facebook.com/s.php?q=telus+sucks&n=-1&k=400000000010&init=r

I'm sure there are more if you really look. My favorite post so far is this one:

"Yep. my Dad just bought a phone as a gift for someone, turns out they already had one, now they won't let him out of the contract. The box is still unopened, and hasn't used a second on the plan. Now they want 700$ to terminate the contract.Way to take advantage of a 70 year old man who can barely speak english Telus. Good job!"

Way to go Telus - Barf.

I Want To Swallow My Own Face

2008-03-03T18:08:00.000-08:00

I couldn't resist posting this blast from the past. Enjoy.

Telus, my local telco monopoly, truly, desperately sucks. Here’s why:

- Their customer service is legendary in it’s inadequacy. They really don’t care about you. This is a sweeping statement - I’ve had a few good experiences with some very good Telus employees, but the overall culture is “we don’t care”, or “we don’t have time for you”.

- Their upper management is weird. And not in a good way.

- They have a crappy, annoying voice-recognition phone system that makes me want to swallow my own face.

- They have a bitter labour dispute happening, and they fight dirty, and have total support of the local media.

- They have the worst on-hold music on the planet. Really, where do you even find music like this?

- Their billing system is totally f***ed up right now. My paper bill says I owe them $300, and the “My Account” interface on their website says they owe me $170. Also - I can’t have both an “e.Bill” and a paper bill any more. They force you to pick one or the other. Maybe they do this to hide the inconsistencies? Lame!

- I was on hold today trying to sort out my billing issues, and the line just went dead all of a sudden and I was cut off… AND THEY’RE THE &*^#&% PHONE COMPANY!

…

OK, I feel better now :)

http://nearlyfree.org/nearlyold/2005/09/30/telus-sucks/

Telus On Google

2008-03-03T17:45:00.000-08:00

Just for fun, I thought I'd Google a few keyword terms relating to Telus. These are closed quotation searches ("") which means the words had to appear right beside each other:

hate telus: 1890
telus sucks: 1730
telus bites: 50

There are over 3000 pages indexed by google related to these keywords alone. They say fewer than 1 in 20 people will formally complain. Hmmmmm food for thought. If you're sitting around this evening, try searching a few of these. Some of these people are really ticked off.

Telus Credit Evaporated...

2008-03-03T08:47:00.001-08:00

Brent Strobbe wrote:

I had a credit with telus after I closed my account – I figured they would send me a letter telling me this, and how to go about collecting my OVERPAYMENT. They did not, instead they took it upon themselves to simply eliminate my credit (almost $100) – by just converting my balance to $0. Oh..and didn’t even tell me. I had to sign in to telus.ca one day to see what was going on – only to see it was wiped out. Nice huh? Think they would have done that if I owed them money when I closed my account? They are useless!

http://www.grandinite.com/2005/08/23/hate-telus-vent-here/

Telus Blues

2008-03-03T08:39:00.001-08:00

Blue wrote:

telus took over three months to send me my first bill, and it came at Xmas. I emailed, phoned, (that damn cyborg thing)and they would not acknowledge they screwed up. My phone # was not even recognized by the cyborg. At first I was calm and believed they would clear it up as they said my bill would soon be sent. Well I found out differently. So I make a payment, and then in early Jan. I get the second bill, and the day after a notice that they’re unhooking my phone in two weeks if I don’t pay off the bill. If the idiots would of sent it on time I would of paid it.

Angry as I was I let my telus pay & Talk Cell run out, and will go to another company, maybe Virgin Mobile. I got a calling card (not telus) and make long distance calls with it. I drastically have reduced the amount of money I’m giving them. Now I’m researching for a different high-speed hookup service.
There are a lot of people angry with this so-called phone company. Some companies have poor customer service, telus doesn’t have such a thing.
If you have to call them and have to talk to that stupid cyborg thing, when they say this call may be recorded, let loose and let them know what you really think, someone has to listen to it, not that it will solve anything, but it’s at least one way to send them your message. Emails, faxes, phone calls, letters, boycotting their products, whatever we can do to let these greedy con artists that we are fed up with the way they do business!

http://www.grandinite.com/2005/08/23/hate-telus-vent-here/