Telus Mobility Public Relations - NARCs

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I just saw this nice comment by anonymous Mike, maybe like Telus Mike? Ok, that's just a conspiracy theory, but really! Come on - what self respecting Netizen leaves a comment like this (short, to the point, well-written, dripping with Telus Mobility Advertising lingo)...

Mike wrote:

"Telus is a great company, I just resigned for a 3 year contract with all the usuals. unlimited text,250 daytime minutes, unlimited evenings/weekends and bundle 12. Next time i'll ask for unlimited data for free."

and Bundle 12!? Sorry Mike, you're a douche - what agency do you work for? Telus PR people, please sprinkle more comments like this. They make this blog much more fun to keep up to date.

MyTelusMobility

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MyTelusMobility is a portal made by Telus for Telus Mobility customers to personalize and gain access to key services within their Telus Mobility account.

I bet they invested a lot of money on myTelusMobility. I know I'd want to steer people away from their telus mobility customer service representatives who, in my opinion, are the worst in the industry.

Now if MyTelusMobility was good enough so that you never had to speak with a telus mobility customer service representative, that would be amazing!

My advice - if you're stuck with Telus Mobility and you can't get out, go register a mytelusmobility account and hope you never have to speak with anyone live.

Watch your bill closely though, a little bit of research online will show Telus overcharges people with no remorse. If you're new and considering Telus Mobility, I suggest you do your research and scour Google for people's experiences with Telus. You just might change your mind.

Telus Mobility Customer Service Sucks

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Anonymous just put this comment on 12 of my posts, so I figured I'd dedicate a whole post to him/her! Cheers Anonymous!

telus mobility is the worst company ever to deal with ... there customer service is horible, they put people on the phone that has mental problems to deal with .. there is never a manager around to talk to ... I do not know why I stayed with them for so long ... over 15 years ... everytime I write a ba post they DELETE IT ... but I just signed a three year contract with them and had problems for 3 month with my phone and the features on it .. when I talked to 6 different people asking for a new phone .. they tell me that I signed the contract already and they can't do anything for me

New Telus Mobility Milestone - 500 visitors per month

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Dear Telus douche bags,

In case you're wondering this blog receives about 500 visitors a month right now. It's not a lot, but you know what, it's growing consistently every month at a rate of 5%. Interestingly, it grows whether or not I write new posts because you keep fueling your own fire by pissing off nice people who are more than happy to contribute their genuine Telus Mobility comments.

If you look at this site as counter-advertising, it's costing you about $125 dollars a month (500 visitors per month @ $0.25 per visitor). Over a five year period ,without taking any growth in to consideration, that's $7,500 dollars - about 10x more than the money you took from me.

I think I can speak for everyone here. It gives us a warm fuzzy feeling.

Cheers,

Willy

Telus Employee

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Hey, this guy must be a Telus guy. Don't say I don't give Telus a voice on my blog!

Some guy's response to the post below:

What the hell are you talking about, whoever told you that should be fired. Your phone has a warranty for 1 year and it will be honoured in that manner unless the phone has physical or liquid damage in which thats your fault not Telus RIGHT!! You customers dont seem to get that if you drop the phone in liquid or you run over your phone or whatever kind of physical damage you do to it its not covered under NO warranty what so ever.

Im not saying this is the case with your phone, that phone model has several different issues with it and you seem to be having the worse luck with phones. Keep in mind its an electronic device, they have problems like everything else has problems, they are not made perfect in which every single customer thinks cell phones are made just perfect! I deal with this kinda stuff everyday and when I sell phones to my customers they are made aware of this before they sign a contract.

http://www.cellphones.ca/forums/discussion/3296/telus-sucks/

Telus Phone Warranty

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Telus customer service doesn't care. Here's another good read:

Couldn't agree more. My daughter signed with Telus less than 90 days ago and so far has had the phone replaced twice and now the third phone is in for repair the second time (Same model LG8100). I was told by one of their customer client staff that even though the phone has a one year warranty that Telus can say they will not honour the warranty and that my high school daughter will have to buy a phone at full price or pay out the remaining contract. I was also informed that the phone (the one with Telus stamped on it, came in a Telus box and was paid for at a Telus store) is not their responsibility!

http://www.cellphones.ca/forums/discussion/3296/telus-sucks/

Telus Cell Reviews

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It's starting Telus...Right now we're ranked #1 in Google for the keyword Telus Cell Reviews. Yeehaw!

Telus Mobility Plan - Free Evenings and Weekends... NOT

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Fresh from a search on Telus Mobility!

By: Andrew Muir

The Future is Un-Friendly: Why TELUS Mobility Sucks So Hard

Recently I’ve had a bit of trouble with a company called TELUS Mobility. For those of you who don’t know, they’re a cellular provider here in British Columbia, and they suck balls.

I’m on a 3-year plan with them. I have always had a contract that includes free evenings and weekends. The problem is that they changed the details of my contract without telling me, and as a result I was being chargedfor my evenings and weekends. My bills were soaring from an average of $45/month to $120/month. It has taken several months and many phonecalls to even begin scratching the surface of the problem. I eventually figured out their mistake, and insisted upon being reimbursed. I have yet to receive their statement of how much financial restitution I will receive. But you know what? The money isn’t even the point.

The point is that cellular providers are committing highway robbery. Companies are supposed to serve the greater good of society by providing a reliable service at a reasonable price. As consumers, we should have control over the market. When did we begin accepting their terms so helplessly? My friend Jason was charged a $70 “Convenience Fee” just because he bought a phone from a friend and switched over. Luckil he had the gall to get it back, but what about the people who are too meek to stand up for themselves? Is that ethical? And where does that $70 go? It doesn’t take much labour (or a great deal of resources) for TELUS to make the switch. That $70 is pure profit, and it goes straight to funding fat bonuses for TELUS’s overpaid executives.

Well the jokes on them. One by one people are gonna just get more and more pissed off, and eventually they will either switch to another mobile service, or abandon their cellphones altogether. At some point we have to ask ourselves whether or not cellular phones are really so necessary, and whether they are actually worth the astonishing amount of money that we tend to pay through bullshit hidden fees. Eventually people will get too frustrated with their careless customer service, and they will just give up and switch to alternative means of communication (VoIP for example).

So I’m going to do my duty to the cellular market. I’m switching providers when my shitty contract is up, and I recommend to all my friends and family to stay away from TELUS Mobility. I have had too many problems with their service, and I’ve spoken to many other customers who have had similar complaints. I find their “voice recognition” customer service hotline creepy and unhelpful. Their dealers are slimy,deceitful and incompetent. Their “future is friendly” ad campaign with the cute animals insults my intelligence. Also, their products and packages downright suck. Don’t buy anything from TELUS!! And if you find that the other cellular providers are the same, then use a payphone. I swear, if they don’t clean up their acts, their business will only suffer in the longrun. Consumer satisfaction is the guiding force of the market, and by ignoring this they are alienating themselves from the market in a significant way.

http://alertedeye.wordpress.com/2007/01/24/the-future-is-un-friendly-why-telus-mobility-sucks-so-hard/

New For your Telus Cell Phone Plan - TelusLUB

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Telus Mobility - Greed

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Yikes again! I wish there was something more we could all do after Telus abuses us. Read on...

After being talked into trying multiple 'plans' with Telus Mobility, none of which reduced the monthly cost compared to a landline, I called in July and cancelled my account.

When I got yet another statement in August, I called twice that month and was told I was supposed to talk with a 'cancellation team' and that telling the customer service agent I reached after waiting in a 'cue' for about 30 minutes was insufficient to cancel my account.

When I paid my July statement in August, however, I was charged a $30 'reconnection fee', which I questioned since I was told the account wasn't cancelled.

I have also received statements in September and August although I haven't used my cell phone since July.

The Telus Mobility representative I dealt with during one to two calls in August literally had me in tears and at that point I literally had to ask him to put me in contact with the 'cancellation team' in order to cancel my cell phone service.

I haven't used my cell phone since July, but the company will be referring my account to a collection agency and affecting my credit rating.

I have had a land line account with Telus for decades. I've never been treated like this by any other service company.

The customer service agents aren't there for customer service; they're marketers trained to technically keep the customer on the hook for more charges.

I have no option but to contact the CRTC about my experience; and I have no doubt that I am not alone. The class action suit regarding the 'Access fee' I've been charged for the years I had my cell phone account are but the tip of the iceberg.

Telus Mobility in my experience is synonymous with corporate coercion and greed.

http://www.complaintsboard.com/complaints/billing-and-harassment-after-cancellation-c31197.html

Telus Mobility Phone Plan - Rip Off

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I thought I'd pop in and share another story. Yes Telus, this blog will keep on going until you do something about your cusotmer service. Readers, enjoy!

I had a 3 year service contract for private cell phone with Telus Mobility. The contract ended and I started using a cell phone through my office so no longer needed my private line. I called to cancel the private cell was told by customer service to: give the account to my kids so they would be safe, give it to my parents so they could be safe, neighbors, etc.

I was then told it couldn't be canceled because I was in the middle of a monthly billing cycle. They continue to bill me for 2 months until I called then back and told them I was not going to pay for a cell phone I canceled and was not using. They told me they would just send the account to a collection agency if I didn't pay, which they did. They threated me with destroying my credit rating. I'm still getting harassing calls for the $40 almost 2 years later. They can get the money when they pry from my cold dead hands. What a horrible way to treat customers. I will never do business with them again.

http://www.complaintsboard.com/complaints/continued-billing-after-cancellation-c26309.html

A Shortie but a Goodie - Telus Mobility

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I don't think this one needs an introduction:

I hate Telus.

Just got a bill for $245 because their system was messed up....spent 40mins on hold on the phone...long story short...I have HAD enough!!!: flamemad:

How do I get out of the contract!? I have 6 mths left but my fiance (we're on a family plan) has another 2 years!!!

HELP!!!!!!!!

http://cellphoneforums.net/telus/t264061-i-hate-telus-help-getting-out-stupid-contract.html

Disgruntled Telus Trooper

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This isn't the most credible story, but it's an interesting one. It looks like Darcy was going to get fired. In all honesty, I'd probably fire him too. At least his heart was in a good place. Please excuse Darcy's spelling and grammar. Enjoy.

darcy shawchek wrote:

I HATE TELUS I sell cellphones for telus at avu in bc there lying cheating bastards that mislead even there own cell selling pawns. About 1.5 months ago i sold a 580 aircard to a guy with the conect megabyte 100 unlimited plan and told him it was unlimited as the plan brosure clearly stated. the guy came back to the store frantic with a 14000.00 internet bill telus told him his limit was 250 megabytes and he was to pay at least 50% of the bill in order to keep his good credit rating.
the realy bad thing and themost dishartening thing is that on the plan brosure beside the stated (UNLIMITED) is a minute #1 wha the hell is it? Well if you flip the brosure over it says in very fine print “TELUS Mobillity reserves the right to limit usage to 100 megabytes per month” quote unquote.
those misleading money grubling loosers care more about screwing thier customers than coming up with a technology to allow there customers to use there product without blind faith.
some devious prick admin thought of this intentialy to rake in the millions and most likely got a huge cut
and im the stupid blind arse that caused it. not to mention that i also sined a good freind to an aircard for the same purpose. the 14000.00 was for the use of the aircard to play an online game called “world of war crack”
an extremely addictive online game that can easily be played on a dial up modem. half of 14000.00 hardly seems fair and if you sell a product for internet usage you should be able to use it especialy for 100.00 a month for a crappy slow internet connection.

Posted on 05-Oct-06 at 1:26 am | Permalink

darcy shawchek wrote:

if any body has any help fo me in abling me to revolt against telus feel free to email me at dr.shawchek@hotmail .com

Posted on 05-Oct-06 at 1:29 am | Permalink

darcy shawchek wrote:

please remove my coments, i fear my employment if it isnt removed by tomorow

http://www.grandinite.com/2005/08/23/hate-telus-vent-here/

Score: Us 1 - Telus 0

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We launched a Google campaign 2-days ago on Telus and Telus related keywords to market our blog. Of course, Telus wasn't advertising on the word "Telus". I mean, why would they, since they already show up all over the first page of natural results. It would be a total waste of money.

Today, 2-days after we started, Telus is advertising on "Telus" and seems to be upping their bids. To start, it was only $0.12 per click. It looks like Telus has upped their bid to more than $6.00 per click! - Score!

Way to go Telus, now you're paying $6.00+ a click to talk to customers who are already on their way to seeking you out. Let's multiply that $6.00 click by a conversion rate of 1% (which is pretty good online). These customers would cost you about $600 each. Even if Telus is only buying 10 clicks per day at $6.00 each, their new campaign would cost them $21,900 for the year. I hope you took your SEM guy out for lunch after this brilliant move. You're not buying 100 clicks a day are you? - Ouch!

Now our little ad campaign shows up randomly throughout Google content channels on strategic keywords. Happy hunting. There's about 20 meaningful Tier-2 search engines too we're now trying out.

Cheerio,

Willy

Enjoying Your 3-year Contract?

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From the Telus Sucks group on Facebook. Too true.

http://www.facebook.com/photo.php?pid=23109&o=all&op=1&view=all&subj=2224861077&aid=-1&id=1071125584&oid=2224861077