I couldn't resist posting this blast from the past. Enjoy.
Telus, my local telco monopoly, truly, desperately sucks. Here’s why:
- Their customer service is legendary in it’s inadequacy. They really don’t care about you. This is a sweeping statement - I’ve had a few good experiences with some very good Telus employees, but the overall culture is “we don’t care”, or “we don’t have time for you”.
- Their upper management is weird. And not in a good way.
- They have a crappy, annoying voice-recognition phone system that makes me want to swallow my own face.
- They have a bitter labour dispute happening, and they fight dirty, and have total support of the local media.
- They have the worst on-hold music on the planet. Really, where do you even find music like this?
- Their billing system is totally f***ed up right now. My paper bill says I owe them $300, and the “My Account” interface on their website says they owe me $170. Also - I can’t have both an “e.Bill” and a paper bill any more. They force you to pick one or the other. Maybe they do this to hide the inconsistencies? Lame!
- I was on hold today trying to sort out my billing issues, and the line just went dead all of a sudden and I was cut off… AND THEY’RE THE &*^#&% PHONE COMPANY!
…
OK, I feel better now :)
http://nearlyfree.org/nearlyold/2005/09/30/telus-sucks/
Monday, March 3, 2008
I Want To Swallow My Own Face
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I chose Telus' $20 for 200 minute plan in a 3 year contract (and a Motorola Razr2 PCS phone). I also agreed to try out some additional options like web access and text messaging knowing that each time "I used those options" there would be a charge but I wanted these options in case I needed to download updates from the web or if I wanted to send a text message. Unknown to me, simply by agreeing to have web access, Telus took it upon themselves to send my phone web update requests so each time I used my cell phone, it would check the web for updates and simply by agreeing to text messaging, Telus decided to send me daily informational text messages each of which cost me an additional $1.00. I was not a heavy cell phone user but I typically used my phone 3 or 4 times a month and I never sent a text message or checked the web myself but my monthly bills were close to $70.00 for this $20/200 plan. That is gouging the customer.
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