Yikes again! I wish there was something more we could all do after Telus abuses us. Read on...
After being talked into trying multiple 'plans' with Telus Mobility, none of which reduced the monthly cost compared to a landline, I called in July and cancelled my account.
When I got yet another statement in August, I called twice that month and was told I was supposed to talk with a 'cancellation team' and that telling the customer service agent I reached after waiting in a 'cue' for about 30 minutes was insufficient to cancel my account.
When I paid my July statement in August, however, I was charged a $30 'reconnection fee', which I questioned since I was told the account wasn't cancelled.
I have also received statements in September and August although I haven't used my cell phone since July.
The Telus Mobility representative I dealt with during one to two calls in August literally had me in tears and at that point I literally had to ask him to put me in contact with the 'cancellation team' in order to cancel my cell phone service.
I haven't used my cell phone since July, but the company will be referring my account to a collection agency and affecting my credit rating.
I have had a land line account with Telus for decades. I've never been treated like this by any other service company.
The customer service agents aren't there for customer service; they're marketers trained to technically keep the customer on the hook for more charges.
I have no option but to contact the CRTC about my experience; and I have no doubt that I am not alone. The class action suit regarding the 'Access fee' I've been charged for the years I had my cell phone account are but the tip of the iceberg.
Telus Mobility in my experience is synonymous with corporate coercion and greed.
http://www.complaintsboard.com/complaints/billing-and-harassment-after-cancellation-c31197.html
Wednesday, March 26, 2008
Telus Mobility - Greed
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11 comments:
I feel the same way as you. I too am hooked on a three year contract. It sucks!
http://enievera.blogspot.com/2009/03/telus-future-is-greedy.html
telus mobility is the worst company ever to deal with ... there customer service is horible, they put people on the phone that has mental problems to deal with .. there is never a manager around to talk to ... I do not know why I stayed with them for so long ... over 15 years ... everytime I write a ba post they DELETE IT ... but I just signed a three year contract with them and had problems for 3 month with my phone and the features on it .. when I talked to 6 different people asking for a new phone .. they tell me that I signed the contract already and they can't do anything for me ....
I am having a battle with them right now. I have the phone number for the Office of the President if you want it!
http://telusmobilitymustdie.wordpress.com/
I've had this phone for about 3 months now and it's been a nightmare. When I first got it, it wouldn't allow me to connect to the web, after many attempts Telus finally figured it out and that problem has been resolved.But I still get error messages and Forbidden messages whevever I'm on the web with this phone, Seems like Telus keeps a pretty tight control of what you can and can't do on the web. I also found out that this phone does not allow video downloading, which I was not made aware of when I bought it. Even on Telus home page when you try and download one of there videos the message comes up "this phone does not suppert video downloading". After getting the runaround from Telus, their tech guy finally tried it also with a similar phone and he couldn't get to download either. It's pretty scary when your Telus doesn't support the phones they sell. Spoke with LG Canada and said they couldn't help because they weren't sure what format the Telus videos are in, that threw me for a loop, you'd think Telus and LG would get together on the formats they're going to use. Bottom line stay away from this phone
okay so my dealings with telus have been horrible to say the least. I got into this contract with the htc dimond touch and the phone was garbage i complained and complained and they said bring it in it must be the battery it was still having data error and the screen was the only way you could dial well the screen stop working alltogether and because i was in a contract i had to buy a new one i called in and requested that i could get a new phone at a lesser price because of the problems with the htc diamond touch the agent told me yes and i request the keybo and reminded them i did not want to lengthen my contract a little while ago i call in to take a look at the billling and make sure everything was in place. I found out they lengthen my contract without my permission and said by agreeing to take a phone at a lesser price i automatically agreed to sign another three yr contract i said well i would like to close the account and take my business elsewhere because i didnt agree to this they said it would be a cost of
400. i just about died and ask for a manager talked to several to no avail they wont resend my contract back to the one i signed for . I for one am not impressed. I have just done some reading now and found out this info and want to see if its valid its called , the Material Adverse Clause where if the company change you contract you can cancel within 30days well they are now say i can no long have a paper statement and have to go online to see my bill or pay $2.00 a month for paper thats a change in my contract and i have to notify them by sept 21 well im thinking because its a change i can call and according the mac law i can cancel my contract with them if i dont agree to the change does anyone know if this will work
Just had a HORRBILBE!!! customer service problem... had to call 6 times just to get someone with a high school degree on the phone. They were RUDE, unhelpful, and arrogant... not great customer serive qualities. They hung up on me twice and made me wait for 45 minutes another two times. There was never a manager for all 6 times that I called. DO NOT GO WITH TELUS!!!!!
Well...we have just had to deal with Telus after our daughter's phone was stolen the same day she got it. She has been a loyal customer to them for 4 years, but honestly the customer service with this awful company was outstandingly disgusting.
The first line of defence - the CSRs were not too bad, but it was the managers who were totally unprofessional. My husband and I dealt with 2 different managers, and it was obvious they stuck to a script and didn't listen. "That's your opinion" was the answer to a number of QUESTIONS we asked of them. They didn't even try to answer the question, just said "that's your opinion". Didn't even make sense. They also kept talking over both my husband and I when we were trying to clarify something (different phone conversations with different managers). Please, don't ever go with Telus. They are greed personified.
Since February 2011 my phone has worked approx. 20% of the time. From time to time I have no service and have constant dropped calls and message failure text messages. Apple has exchanged my iPhone 3 times and Telus continues to tell me it is a hardware issue and there is nothing they can do. My Telus bill is around $100-$130 each month and 95% of my calls drop and I have given up on texting...because I can't. They keep putting in "trouble tickets" but never get back to me. When I call they say there is no trouble or it is because I live on the second floor of an apartment building (bull). When I asked to cancel my contract they informed me that it would cost $380. When I asked for the fee to be waived for compensation of my troubles they told me that was absolutely not an option. I am at my wits end and would like some advice on what my next step should be.
Thanks,
Tanya
Hi very nice post.Excellent dear
Relay very great post.
thanks...............................
You guys are just all idiots.
367For a company into technology, there is a huge disconnect as if the left arm doesn't know what the right arm is doing when it comes to resolving minor issues that escalate into major issues and frustration!
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